Dear Valued Customer,

Thanks for reaching out to Grievance cell. Please accept our apology for the inconvenience caused due to the concerns which could not be resolved through standard channels of interaction. This is not the experience we would like to give to our valued customers; hence your feedback is important to us, and we remain committed to resolve it in timely manner.

This note is a guide to initiate a grievance request and get help to resolve your concerns, which could not get resolved through our standard channels as detailed in the service handover document – operations support guide.

To register the complaint, kindly send an email to:
grievance.officer@flagtel.com

To help you better, please include the following mandatory details:

Subject Line:
Formal Grievance - [Customer Name] - [Short Description]

Email Body:

1) Customer Account Name : ---------- (Mandatory)
2) Name of Complainant :
3) Customer Account Number (CAN) : ---------- (Mandatory)
4) FLAG Service ID or FLAG ticket reference (Optional)

Brief Description of the grievance: ------------------------

Attachment: (if any)

Note: On receipt of email with all mandatory details, Grievance officer will communicate with you and work on the resolution.

Once again, Thanking you for your understanding and cooperation on this matter.